An Apology

This is an open apology to all my customers/clients/friends.

This year of 2010 has been a whirlwind of work. I am not complaining and I am DEFINITELY not trying to brag. There is probably a lot of you out there who have not heard back from me by email or phone.

For those of you and gave up hope and called someone else I completely understand. I have dropped the ball on trying to get back to everyone. I don’t have any good excuses. Yeah I could say … “Not enough time in the day” …”i need to clone myself” …. “i forgot and then it becomes to late”

But really they are just excuses and their is no excuse.

I want to publicly apologize to anyone of you that I have let down.

So, what I am going to do about it?

First I have gone through all emails and voicemails that are older than Jan 1 and archived them so I don’t see them. So if you called or emailed me before the first of the year and still would like me to help you. Then please email or call again.

Second
All the emails and vmails Since Jan 1 I have gone through and made a priority list of whom I will call back.

Third
I am looking into getting a VA

So to everyone out there who reads this blog (all 10 of you) Again I apologize and hope to work with you soon.

In case you wanted to know what have I been doing since the beginning of the year:

I have cleaned virus’s from at least 25 PC’s
I have installed at least 10 new PC’s at different offices and homes

This below is for 1 client
I recovered a complete dead server over this past Friday- Sunday
I recovered the same server again Tuesday and Yesterday
I will be probably building them a new Server Starting this week (depending on client choice)
This server was not a server that was under management. Now the client is seeing why I stress
managed services. I could have caught this problem before it became an issue.

Another client:
I have another 2 PC’s to rebuild from Virus infections right now that I am working on

Two more clients called today with Virus infections