On January 14th 2012 I bought the Samsung Nexus on Verizon. This is the new flagship phone that has the latest Android OS called Ice Cream Sandwich.
It’s a very pretty phone and the screen is amazing. The speed of the network is fast. The battery is poor. It was a nice phone but I was just not impressed by it.
On Saturday Jan 21st 2012, I decided to return the phone and then go back to AT&T and upgrade my account with an iPhone 4S. Here is where the problems started.
When I went to return the phone I expected a hassle free return. I had done this 2 years ago with Verizon when I tested a Droid Eris. The Brea, CA Verizon store returned my phone no problem. This time I was informed of a $35 dollar restocking fee PLUS a $100 dollar “smartphone” restocking fee. I’m ok with the $35 fee, but the $100 ‘penalty’ for a smart phone has just PISSED ME OFF.
Since they would not waive the $100 dollar fee for smart phone I got the iPhone 4S from Verizon. Yes, their network does seem to be better but in my house it’s still spotty service just like AT&T. The next thing I was reminded about is that I cannot make a phone call and use internet at same time. I’ve never had this problem because AT&T doesn’t have this problem. Yes, I heard about this problem with Verizon but never experienced since I’ve been on AT&T for over 10 years, even when it was Cingular.
They DID NOT tell me about the restocking fees when I got the phone on the 14th. I will swear to this. They said I initialed the document but did not pull it out to prove it. If I had known about the $100 RoShambo fee I would NEVER have even bought the Nexus. Now that I know of the fee and got the iPhone 4S on Verizon on screwed out of $135 bucks if I return it.
I also learned something interesting from the Verizon reps about how Apple has Verizon (maybe others) by the balls. If a customer comes in and purchases a new phone at Verizon and say for some reason do not like it, they can return the phone but CANNOT exchange for ANY OTHER PHONE. This means that if you got new service at Verizon with iPhone and returned phone you would have to cancel the new service because you are not allowed to exchange for another phone. Yes, there is probably a way around this but it’s interesting none the less. This is what Verizon reps told me so I take as fact from their mouth.
See attached to see note about not be able to exchange for anything else.
So now that I’m not happy at all and want to return the phone and go back to AT&T what do I do? If I can’t get out of the RoShambo Fee I guess I’ll just have to be have to suffer with the $135 dollar being ripped from my arse and then spend another $200 at Apple/AT&T for a shiny new 4S.
I don’t know what I’m going to do yet. I’m just bummed that I can’t use internet while on phone. Does it matter? I would say yes for me. There has been innumerous times where I have taking a support phone call and need to look up info while on the phone because all I had for internet is phone.
You tell me, what should I do. Return the phone and go back to AT&T or stay with Verizon?
Moral of the story. The iPhone is still the best phone and Verizon kicks you in the Balls.
Updated 1/26/2012: The store I visited was a 4G wireless store which is a “Verizon Wireless Premium Retailer” not a Verizon company store. I guess what the “premium retailer” means is that they like to kick you in the balls when you return products and charge you a premium for the priviledge.