My wife who is an IT manager for an online gaming company here in the Bay Area ordered three laptops from Lenovo the other day. When they arrived she took the first one out of the box plugged it in and it powered up no problem. The next two would not power on no matter how she swapped the batteries or power-brick, nothing would work. So she called her sales rep to setup an RMA (return to manufacturer authorization) and he said prior to doing that she needed to call Lenovo tech support. While she was not happy about having to call for obviously defective laptops she gave it a shot.
When the tech support rep answered the phone he asked my wife what the issue was and what troubleshooting she had taken. My wife explained the process she had followed and he agreed with her assessment that the laptops were likely defective but asked that they try one more thing.
- First unplug the AC adapter.
- Next remove the battery.
- Then press the power button 11 times, and hold it for 30 seconds on the 11th time
- Finally plug the AC back in.
Wonder of wonders this worked to resolve her issue and according to the rep it was a power reset and one of the more common reasons people call for Lenovo support which is odd given that it is not documented on their site. So if you have a Lenovo laptop and you have tried everything else and it still will not power give the power reset a try. If after trying the steps above it still does not work then give Your Local Tech a call I am sure they can help you out.
- Mark Flavin